ARCOM

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Edwards, D, Parn, E A, Sing, M C and Thwala, W D (2019) Risk of excavators overturning. Engineering, Construction and Architectural Management, 26(03), 479–98.

Ekanayake, E, Shen, G and Kumaraswamy, M M (2019) Mapping the knowledge domains of value management: a bibliometric approach. Engineering, Construction and Architectural Management, 26(03), 499–514.

Gan, X, Chang, R, Langston, C and Wen, T (2019) Exploring the interactions among factors impeding the diffusion of prefabricated building technologies. Engineering, Construction and Architectural Management, 26(03), 535–53.

Hasan, A and Jha, K N (2019) Client and contractor roles in schedule incentive/disincentive projects. Engineering, Construction and Architectural Management, 26(03), 386–407.

Juan, Y, Lin, I and Tsai, J (2019) A hybrid approach to optimize initial design strategies for pre-sale housing projects. Engineering, Construction and Architectural Management, 26(03), 515–34.

Newaz, M T, Davis, P R, Jefferies, M and Pillay, M (2019) Validation of an agent-specific safety climate model for construction. Engineering, Construction and Architectural Management, 26(03), 462–78.

Ning, Y, Feng, M, Feng, J and Liu, X (2019) Understanding clients’ experience of trust and distrust in dwelling fit-out projects. Engineering, Construction and Architectural Management, 26(03), 444–61.

• Type: Journal Article
• Keywords: Organization; Trust; Construction; Distrust; Ambivalence; Interview; Projects;
• ISBN/ISSN: 0969-9988
• URL: https://doi.org/10.1108/ECAM-03-2018-0115
• Abstract:
  Drawing upon the ambivalence literature, the purpose of this paper is to explore clients’ ambivalence caused by the co-existence of trust and distrust and to investigate how clients respond to the ambivalence. Qualitative research strategies using multiple data sources were adopted. Face-to-face interviews were the major method for gathering data. Additional data sources included archival cases, official reports, regulations and rules and survey reports. The results identified that clients’ ambivalence occurs in the face of the co-existence of trust and distrust. Clients might trust contractors on certain aspects and distrust of others or when they realize that trust and/or distrust have mixed merits and demerits. As a response strategy to the ambivalence, clients may choose to oscillate between trust and distrust in accordance with contractors’ quality and cost performance. One limitation is that dwelling fit-out projects are generally small in size. Parties in small size projects might have different mindsets than large projects. Thus, it is worthwhile to extend the framework to the context of large projects. Managers or clients should be aware of the double-edged sword nature of trust and distrust. To deal with the ambivalence resulting from co-existence of trust and distrust, a proper balance of trust and distrust might be effective. This study contributes an ambivalence approach to the trust research in project management.

Wanigarathna, N, Sherratt, F, Price, A and Austin, S (2019) Design re-use: critical application of healthcare building design evidence. Engineering, Construction and Architectural Management, 26(03), 350–66.

Wu, G, Zhao, X, Zuo, J and Zillante, G (2019) Effects of team diversity on project performance in construction projects. Engineering, Construction and Architectural Management, 26(03), 408–23.

Zhang, L, Fenn, P and Fu, Y (2019) To insist or to concede? Contractors’ behavioural strategies when handling disputed claims. Engineering, Construction and Architectural Management, 26(03), 424–43.

Zhang, R, Xing, J, Ye, K, Lu, W and Shan, Y (2019) Synchronicity of global construction cost indexes. Engineering, Construction and Architectural Management, 26(03), 367–85.

Zhou, Y, Yang, Y and Yang, J (2019) Barriers to BIM implementation strategies in China. Engineering, Construction and Architectural Management, 26(03), 554–74.